User’s Guide
STS Version 1.3


Associates Credit Card
Suspense Tracking System
User’s Guide
STS Version 1.3
Suspense Tracking System is used by the Credit Card Systems division of The Associates to manage credit card transactions in Suspense. The Credit Card division processes millions of credit card transactions each month. Each day, thousands of unresolved credit card transactions are tracked by STS.
Accounting records are entered daily into STS. The system intelligently "AutoClears" the majority of matching transactions based on recognition of paired data in essential fields and offsetting transaction amounts. Operators match remaining records using a special Item Matching screen that provides built-in querying methods.
Reports summarize suspense information in many different ways, giving Credit Card managers the big picture and allowing supervisors to monitor daily suspense progress.
Table of Contents
Preface
go to link...Chapter 1 - STS Panel
go to link...STS Panel and Menus
go to link...Chapter 2 – Batch Entry
go to link...New Batch
go to link...The Edit Batch Details Screen
go to link...Steps to create a new batch of suspense items
go to link...Example of a Batch Entry Screen
go to link...Important Considerations
go to link...Batch Items Form
go to link...Steps to enter suspense items
go to link...Important Considerations
go to link...Item Entry Example
go to link...Item Entry Action Buttons
go to link...ADD
go to link...INSERT
go to link...EDIT
go to link...COMPLETE
go to link...REJECT
go to link...RE-ENTRY
go to link...AUTO CLEARING
go to link...Batch Review Mode
go to link...Steps in batch review mode
go to link...Item Re-Entry
go to link...Example Re-Entry Screen
go to link...Steps to re-enter items for validation
go to link...Amount Is Different Form
go to link...Amount is Different Example
go to link...Steps when Amount is Different form appears
go to link...Or…
go to link...Action Buttons for Amount is Different
go to link...Replace
go to link...Insert
go to link...Append
go to link...Delete
go to link...Undo
go to link...Resuming Batch Entry
go to link...Chapter 3 - STS Items
go to link...Item Browser
go to link...Example Item Browser
go to link...Item Browsing
go to link...Item Browser Action Buttons
go to link...REASSIGN
go to link...NOTES
go to link...Or…
go to link...CLEAR ITEMS
go to link...Quick Filters
go to link...Using Quick Filters
go to link...Item Status
go to link...Cost Center
go to link...Owner, Entered By
go to link...Batch ID
go to link...Match ID
go to link...Item ID
go to link...Account Number
go to link...Control Number
go to link...Item Amount Range
go to link...Steps to apply a Quick Filter
go to link...Example of Quick Filter Usage
go to link...Standard Filters
go to link...Chapter 4 - Query Builder
go to link...The Query Builder Interface
go to link...Steps to use custom query conditions
go to link...Account Number
go to link...Control Number
go to link...Batch ID
go to link...Item ID
go to link...Match ID
go to link...Item Status:
go to link...Amount
go to link...Entry Date
go to link...Entry By
go to link...Resolution Date
go to link...Resolution By
go to link...Item Note
go to link...Owner
go to link...Last Change Date
go to link...Last Change By
go to link...Edited
go to link...Item Open
go to link...Item Open By
go to link...Write-Off Amount
go to link...Example of custom query conditions
go to link...Steps to use custom sort key
go to link...Chapter 5 - Item Clearing
go to link...Example of Item Clearing Screen
go to link...Steps to clear a suspense item
go to link...Clear as Gain
go to link...Clear as Loss
go to link...Clear with Difference
go to link...Clear Matched Items
go to link...Chapter 6 - Batch Browser
go to link...Example of Batch Browser
go to link...Open Item Detail
go to link...Re-Assign Batch
go to link...Steps to Reassign Batch
go to link...Click on Close to exit.
go to link...Chapter 7 – Report Manager
go to link...Reports
go to link...Daily Suspense Summary Report
go to link...Suspense Aging Report (by Accounting Month)
go to link...Suspense Aging Report
go to link...Suspense Resolution Report
go to link...Suspense Progress Summary Report
go to link...Suspense Labor Summary Report
go to link...Suspense User Report
go to link...Batch Summary Report
go to link...Batch Detail Report
go to link...Custom Detail Report
go to link...Report Manager Interface
go to link...Steps to view a report
go to link...Or…
go to link...Chapter 8 - STS Tracker
go to link...Suspense Tracking in Real Time
go to link...User Watch
go to link...Suspense Watch
go to link...Suspense Track Interface
go to link...Active Connections
go to link...Active Item Entry
go to link...Active Matching
go to link...Suspense Statistics
go to link...Activity Date Filter and Ownership Filter
go to link...Suspense Statistics Tracker Example
go to link...Suspense Graph
go to link...Suspense Graph Tracker Example
go to link...Legend
go to link...Perspective
go to link...Data Type
go to link...To get a refreshed graph for the same criteria
go to link...Chapter 9 - STS Maintenance
go to link...User Maintenance
go to link...STS Users Form
go to link...Steps to add a new user
go to link...Editing user properties
go to link...Steps to edit a user
go to link...Steps to delete a user
go to link...Security Level Maintenance
go to link...Steps to add a new security level
go to link...Steps to modify a security level
go to link...Important Considerations
go to link...Maximum Write-Off or Gain
go to link...Level Members
go to link...Alpha Code Maintenance
go to link...Cost Center Maintenance
go to link...Accounting Month Maintenance
go to link...Control Number Maintenance
go to link...Chapter 10 – Other STS Features
go to link...Last Batch
go to link...STS Mail
go to link...STS News
go to link...Example of STS News
go to link...
Preface
The Suspense Tracking System (STS) is specially designed to carry suspense information management into the next millennium. It provides all the key features you need to resolve and manage any suspense credit card information. Compared to that of existing applications, the user interface in STS provides many additional features and enhancements, most of which are aimed at increasing user productivity and efficiency. Enhancements made internally to the way matched records are processed and to the way reports are produced will result in timesaving every day.

STS makes data management for administrators a lot easier, as it enables them to store it on NT Oracle rather than relying on outside vendors for data management issues. The STS database is accessible to anyone on the corporate network, so STS data can be integrated with other corporate accounting systems or executive information systems in the future. At the same time, the STS database login can be integrated directly with the corporate network security by recognizing users’ active network login id and matching it against the STS user list.
Administrators can adjust the level of user accessibility to features and to important corporate information. STS makes it possible to track and know exactly how much progress has been made in resolving and managing the suspense information, at an individual user or the overall corporate level, at any given time. Enhanced features make working with STS easy, fun and productive.

The STS Panel is the first screen that appears once the STS application has automatically verified your login ID. There are ten icons in the screen. STS has eight basic features that work together to make suspense information management more efficient, fast, reliable, cost effective -- more productive:
In addition to the above features, STS has a unique electronic notification feature called STS Mail.
There are three ways a user may access the above features:
TIP… Or…
The New Batch window enables the user to access various screens that help in making data entry easy and manageable. New Batch enables the user to do the following:
The Edit Batch Details screen serves as the information header for new batches. It gives information like the Date of Entry (creation) of the new batch, name of user and the owner. It also asks for information regarding the number of item entries, total balance amount of the entries and the Alpha Code; this eventually helps the user by acting as a checksum against which the entries are made in the STS.
Steps to create a new batch of suspense items
This brings up the Batch Entry screen. Certain fields like Cost center, Owner and the date may appear automatically. The batch date defaults to the entry date.
TIP
Amount fields always include two decimal places and a comma separator for thousands.
Example: if an item amount is $10, the entry should be 1000 (ignore period). Similarly, if the item amount were $3.29, the entry would be 329, if the amount were 13.43, the entry would be 1343. However, if the item amount were 13.4, the entry would be 1340.
TIP
The following screen shows that the new batch has 9 items, and the total Batch Balance is $2068.03, the Batch Owner is Chetan and the entry is being made by Richa on 07/13/98 at the Dallas Cost Center:


The Batch Items Form appears next. Item entries are made in this form. The upper part of the window displays the information already given in the Batch entry screen. In the beginning the Item Count and Balance in the Running Total column are blank. The Remaining column shows the number of item entries to go and the final Balance value. These values are the same as the Item Count and Balance in the Batch header information.
As the entries are made the Item Count in the Running Totals increases. This enables the user to keep track of the number of item entries that he has made against the number of entries that are left in a batch. Balance in the Running Totals also changes depending on the amounts of each item.
When the screen appears, the cursor displays itself at the Account Number field.
TIP
The following screen shows that there are a total of 9 item entries out of which 06 entries have already been made. The highlighted entry is the latest one added to the list. The Item count in the Remaining column shows that another 3 item entries are left to be entered.
The Balance in the Running total is a negative value which is shown in red, (negative values are highlighted by showing them in red), the Balance amount may either be a positive or negative value because it depends on the Item amounts in that particular batch. Balance is a total of the suspense item amount entries. The final Balance in the Running totals, however, should be equal to the Balance in the Batch header information column.

The Add button enables the user to add an item entry to the batch list. It appends the entry at the bottom of the batch.
Insert adds a new item entry between two existing item entries.
The Edit function helps in changing and editing any wrong entries. To edit an item entry:
At the conclusion of batch entry, the user selects Complete. STS automatically compares the Balance of all amounts with the batch total entered from the original tape total. If the totals match, STS saves the entries, flags the batch as complete, and closes the Batch Entry Form. If the totals are different, STS automatically switches to Batch Review mode where user can resolve the difference.
A situation may arise when there are either too many mistakes in the data entry. The whole batch may be rejected by pressing the Reject icon. This marks the batch unusable and removes it from suspense reporting.
A batch may also be rejected when no errors are made in the entry but the accounting Balance could be in error. For this reason, or any other reason causing cancellation, batches can be rejected, provided the user has the appropriate security level clearance to do so.

An entire batch can be re-entered for review and validation purposes (Batch Review mode). In Batch Review mode, users can re-enter record data side-by-side with the original entries. Any discrepancies between the original entries and the validation entries get highlighted. Original entries found to conflict with re-entries can be edited at the user’s discretion.
Users can print a batch detail report at any time, displaying exactly what is displayed in the Batch Items form.
At the conclusion of batch entry, STS automatically attempts to match entered items, based on Control Number and offsetting amounts. A message will indicate the results of the AutoClearing process for the completed batch:

If the final amounts in the Batch Header Information and Running Total are not the same STS automatically switches to Batch Review mode. Following is an example of a batch that needs to be reviewed:

In the screen above, the Balance in the Running Total is different from the Balance in the Batch Header Information.
TIPThe item reentry form enables the user to re-enter the amounts again and identify the wrong entry in the process. This form has three parts.
The first, topmost part exhibits the Item entry details as are in the Edit Batch Details form. It has a New Amount column in which the new amount entries are made and compared with the previous entries simultaneously.
The central part of the form shows the "Re-entry range statistics". It keeps the user informed about the number of items for which New amount field has been re-entered. Variance shows the difference between the Item count and Balance in the entries previously made and the Item count and Balance of the re-entries.
The lower part of the form - "Batch Statistics", shows the Item Count and Balance as is given in the Batch Header. The variance here is shown between the Batch header Item Count and Balance and the re-entered Item Count and balance.

The above screen shows that the first item has already been re-entered and found correct. The next item is now in the Current row.
Steps to re-enter items for validation
In the Re-entry form, when the amount (of a particular entry) in the Item entry form differs from the New Amount STS automatically brings up the "Amount is Different" Form.
If the item amount is 9 in the Batch Entry form, and the re-entered amount in the
Re-entry form is 10 the following "Amount is different" Form appears when "Next" is pressed:

Steps when Amount is Different form appears
Select Replace if you wish to replace the amount entered earlier with the new amount (because the new amount is the correct amount for that item). This will replace the amount for that item, in the Batch entry form.
Select insert if you wish to add the new data as a new item while preserving the original one also.
Appends the edited item to the end of the item list, while preserving the original entry also.
Deletes the item and discards the changed amount.
Enables the user to go back to the re-entry screen without making any changes, for further review.
Once the amounts have been re-entered and wrong entries corrected in the Batch Re-entry Form, the Item Count and Balance in "Re-entry range statistics" and "batch Statistics" show same values. The user may resume making entries in the Batch Items form.
The Item Browser provides a detailed perspective on Suspense data. All of the STS Browsers can be considered dynamic online reports that can be controlled easily by the user.
The Item Browser can be used in the following ways:
The STS Item Browser enables the user to view all or selected items depending on the criteria of selection entered by the user in the form filters. The form shows lists of Items only from the batches that are marked "Complete". The "Clear Item" button enables the user to force-match and clear suspense items in the same screen.

The browsing tools available on this form are many. Three types of filters are possible: Quick Filters, Standard Filters, and the Custom Query Builder filter. See the sections below on Quick Filters and Standard Filters, and see the next chapter for detailed information on the Custom Query Builder.
Prints the report of the list.
Users with the appropriate security level can reassign items to any other user. This is useful for distributing the load of Item clearing or transferring ownership.
Enables the user to write notes (up to one-hundred characters) for reference, for each of the item entries.

Active items in an item list need to be cleared. The items are cleared in the Item Matching Form. Clicking on the Clear Items button takes the user to the Item Matching Form.
The user may use the quick filters and specify the parameters and criteria of selection for any particular item list. The user may choose an option from the drop down window of each of these fields - Item Status, Cost Center, Owner, Entered By, Suspense Code (Alpha Code), Batch ID, Match ID, Item ID, Account Number, Control Number, and Item Amount Range.
These QuickFilter fields, available in the Item Browser and in the Item Matching form are described below:
The STS Items form can exhibit all item entries irrespective of their status. A user may choose the Item status from the drop down window to view entries with only the chosen Item Status.
Item Status Quick Filters available:
|
All |
Exhibits all entries irrespective of the Item status. |
|
Active (A) |
An Item is active if it has not been cleared – uncleared entries are active Items. |
|
System Cleared (S) |
STS System automatically clears entries having logical counterparts. These are marked as System cleared. |
|
Difference (D) |
Certain entries might be cleared through "force matching"-i.e.- all the parameters of the entries might not match but the two (or more) items may be cleared by the user. Such entries are cleared irrespective of the difference in the amount (+ value or – value). |
|
Matched (M) |
Two entries are marked "Matched" by the system when they are cleared on the basis of their equal amounts (one being +value and the other-value), ignoring all other parameters. |
|
Loss (L) or Gain (G) |
If an item is forced matched and cleared by itself it is marked as Loss or Gain by STS System depending on weather it is debit or credit. |
Enables selection of item entries to be viewed on the basis of cost center.
Enables selection of item entries to be viewed on the basis of the owner/particular data entry person.
Enables selection of item entries to be viewed on the basis of Batch ID.
Enables selection of item entries to be viewed on the basis of Match ID.
Enables selection of item entries to be viewed on the basis of Item ID.
Enables selection of item entries to be viewed on the basis of Account Number.
Enables selection of item entries to be viewed on the basis of Control Number.
Enables selection of item entries to be viewed on the basis of Item amount.

The above STS Items screen displays an Item List that has the following criteria for selection:
Show all items…
Standard Filters offer the user rapid, flexible querying of suspense records. Users select a built-in filter name from the Standard Filter dropdown list, then click the Refresh button. The results show only those records matching the prescribed set of filters – any Quick Filters used will be displayed.
The list of Standard Filters may grow, as STS Administrators identify more preset filter combinations. Any changes to the Standard Filters require a permanent change to the database. These changes need to be coordinated with the STS developers.
The most flexible option for advanced querying is to define your own custom queries using the Query Builder.
The Query Builder enables users to build their own ad-hoc queries and view every imaginable cross-section of Items.

The Query Builder Form has two basic sections:
Enables the user to build custom queries. It may be used when, for example, the user wishes to view an item list that displays only the items that have their Account Numbers starting with 54 or 46.
The custom sort key enables the user to view a suspense item list in ascending or descending order. Example, if the user wishes to view the above query list in ascending order of the Account Numbers, the use the Custom sort key.
The comparison field is the field by which the user wishes to compare, or view a list. The user may wish to view a list of items according to any of the following comparison fields:
A 16 digit number that identifies each item as belonging to a specific Credit Card Account Number. STS has a check digit validation test for STS Account Numbers; if an Account Number does not pass the test the system warns the user by sending in the message. The user may wish to view a list of items with a unique Account Number, or items with the Account Numbers ranging between two values.
Control numbers follow a standard format of six numbers. They are divided into ranges according to department or function and never overlap. Thus, each item has a unique control number which in turn falls in the range of control numbers that have been allotted to the department or Cost Center where the item is entered.
It is auto generated by the system for each new batch that is created.
It is auto generated by the system for each item.
ItemID that item is matched with.
An item may be active (A), or cleared through any of the following – Auto-Cleared, Manual, Difference, Loss, Gain. The user may view a list by giving item status as a criterion in the Query Builder.
The user may wish to set up a criterion in the Query Builder wherein the amount of the items may be involved.
Date on which the batch/item entry was made in STS.
Name of the user, login ID of the user who entered the batch/item.
Date on which the item was resolved (cleared).
Name of the user who resolved the item.
A note may be written to an item/batch or a group of items/batches. The user may view a list of items selecting the Item Note as a criterion.
Each item/batch is allotted to an owner. Owner is an option field to choose from while building a query.
Date on which any changes were made to an item/batch detail, example- re-assignment of batch/item to a new owner.
Name of the user who last made the changes to an item/batch detail, example- re-assignment of item/batch to a new owner.
Item has been edited.
An item which is active and is presently open (being review for clearing).
Name of the user who is logged in and has Item Open.
When items are Force Cleared, certain amount may be written off (since the two items may not have equal amount). Such an amount is called the Write-Off amount. The user may use this field as a criterion in the Query Builder.
The user may choose any one of the available criteria for comparison of values or text.
If a value comparison is being formed, the standard comparison rules for numbers apply.
Examples:
1 < 2 1 is less than 21 ≥ 1 1 is greater than or equal to 1
0 <> 1 0 is not equal to 1
If a text comparison is being formed, comparison rules apply according to alphabetical order.
Examples:
Jones < Smith "Jones" is less than "Smith"Jones ≥ Jones "Jones" is greater than or equal to "Jones"
ALPHA > A3 "ALPHA" is greater than "A3"
Alpha < Alps "Alpha" is less than "Alps"
Alpha < ALPHA "Alpha" is less than "ALPHA"
Gamma < Gammas "Gamma" is less than "Gammas"
Null is another comparison type, which implies "empty". Null need not be chosen for required fields, such as the Amount field, because they can never be Null. It is of special consequence when the user wishes to find a list of items/batches with missing values for the fields like Last Change By.
The Comparison Value is the value or text that is being sought or excluded for all possibilities in the comparison field being used. In the example below, the Account Number is input to find only the items with that Account Number.
This saves the specified condition in the list, to which others can be added. The possibility for adding an unlimited number of query conditions so easily is what makes the Query Builder such a powerful tool.

The list of items with the Account Number starting with 54 and 46 get displayed. This criterion may also be given in combination with the other parameters (fields) of criteria.
The Item Clearing Form allows a selected outstanding item from the Item Browser to be matched with other outstanding items according to an entirely different set of conditions. Default conditions for matching items are pre-populated based on the source item’s Account Number and Control Number. Unmatched Balance reflects the total amount left to match. If this amount is not zero when the user clicks the "Clear Item" button, the user must either mark the matched items as pending, or Write-Off the remaining balance.
The lower portion of the form exhibits the item that is to be cleared. In the upper portion of the form the user may fill in a criterion to get an Item Matching list, to match/force match and clear the selected item. A single item may be cleared against one or more items.
Example of Item Clearing Screen

Steps to clear a suspense item
Show Items Having Same window – Provides an option to view items with the same Account Number and/or Control number.
TIPAn Item Matching List is displayed in the upper portion of the form according to the criterion specified by the user in the filters. All the items exhibited are active. The lower portion exhibits the item to be cleared.
Depending on the amount Difference, the lower panel exhibits one of the following options:
If the item is cleared by itself and the Difference Remaining column exhibits a negative amount value.
If the item is cleared by itself and the Difference Remaining column exhibits a positive amount value.
If there is a difference in the amounts of the two items selected to match for clearing.
If two suspense items have equal amounts.
The STS Batches Form enables the user to view the details of every batch that forms part of the STS System on the same spreadsheet. It shows the Batch no, Batch date, Item Count in a batch, Batch Total, Status of the batch, Alpha Code, Entry by, Entry date, and description (if given during entry). The STS Batches Form appears when the Batch browser is clicked.
The Batch Browser may be used in the following ways:
The user may use the Quick Filters and User filters (following the procedure explained earlier in the Items screen), to view a batch list with the specified criterion.
The following screen is exhibiting the detailed batch list based on the following criterion –

The STS Batches form displays the list of STS Batches. Viewing a list of STS Batches enables the user to get an overall view of all the batches in an instant. All the detailed information of each batch is given in this form.
Apart from the usual Quick Filters and User filters which may be used to view customized lists the STS Batches form has the following features-
Opens the details of the batch that is highlighted in the STS Batches form. With the help of this button the user may view the STS Item list of any particular batch in that batch list.
This opens the Items list of that batch which the user may view for item details, however no changes or editing can be done on the list.
A batch, which has not been cleared, may be re-assigned to a new owner. This can be done only by someone having the Security Level clearance to do so.

The following Reassign batch screen appears (see screen image below)
Batch Ownership History- STS displays the detailed history of ownership of a particular batch in this part of the form.
When you have done viewing the batches, the item details, or re-assigned uncleared batches to new owners-
The Report Manager is the springboard to all STS reports. Users can specify filter criteria, such as a date range, using Report Filters to view and print a STS report for selected criteria.
The following reports are all available from STS Reporter:
The Daily Suspense Summary Report displays Item Counts and Item Net Balances grouped by Suspense Code, and System. Totals and a Grand Total summaries item activity across suspense code categories. This report has traditionally been prepared only for a single day, but this report can now be modified using Reporter parameters to reflect item data across Date Ranges, Cost Centers, Users, or any other available Suspense criteria.
Suspense Aging Report (by Accounting Month)
The Suspense Code Analysis Report summarizes item Counts, item Debit totals, item Credit totals, and Net Balances by Suspense Code, as in the Suspense Summary, but also includes aging information for each Suspense Code. Totals and Grand Totals summarize categories. This report is available for any selectable period, and can be filtered by any of the other available Reporter criteria.
The Suspense Aging Report summarizes Open item activity by aging periods: Active, Current, 30-days, 60-days, 90-days, and more than 120-days. Debits, Credits, Net Balances, and Item Counts are shown with Grand Totals. This report is available for any selectable period, and can be filtered by any of the other available Reporter criteria.
The Suspense Resolution Report summarizes item resolution. Net Balances and Item Counts are aggregated for each status - Open, Closed, Reject, Incomplete - and grouped by aging status: Active, Current, 30-days, 60-days, 90-days, and more than 120-days. Another column, "Time to Close", displays the average amount of time it has taken to close all items. This report is available for any selectable period, and can be filtered by any of the other available Reporter criteria.
Suspense Progress Summary Report
The Suspense Progress Summary Report is useful for analyzing the progress of Suspense Closure milestones. Using Reporter, the following key labor productivity statistics are computed across any selectable group of Suspense Items:
For example, the Progress Summary Report could be generated for several different date ranges (i.e.: quarterly) to trend Suspense movement over time.
The Suspense Labor Summary Report summarizes time spent on various Suspense item activities. Using Reporter filters, the following key labor productivity statistics are combined according to any selectable group of Suspense Items:
An excellent application of this report would be to compare STS productivity between Cost Centers. This report can also be generated for each user, so quantified productivity tracking could be included in individual (or team) performance appraisals and status reports.
This report could also be useful for observing the learning curve involved in the new STS system implementation, or for new employees. Average Time to Complete should drop over time!
The Suspense User Report displays all STS users and their system settings.
The Batch Summary Report presents overall information about each batch or multiple-selected batches, limited to the following fields:
The Batch Detail Report shows much more information about each batch or multiple-selected batches. An Item Detail section showing all relevant Item fields are appears for each batch, along with the following fields:
The Custom Detail Report displays all critical Suspense data fields for all selected Suspense Items. The user can display whichever Suspense Items they choose, using the Reporter filters and custom query.
The STS Reports Screen lists the various reports that may be previewed and printed.

In the above example screen, Daily Suspense Summary Report is highlighted, and the report filters for the same are entered. The following report window is displayed when Preview is clicked:

The report gives a summary report for the period 03/23/98 to 07/23/98, entered at all Cost centers by Rhondac.
Suspense Tracking in Real Time
STS Tracker is a powerful suspense monitoring tool, allowing the Administrator, or anyone else with Tracker privileges, to "take the pulse" of crucial system activity. Paper is out – viewing information online is definitely the direction all businesses are going. This Tracker tool combines dozens of reports into an Active View (a window displaying links to live data that can be updated on demand).
By instantly surveying all STS users (across the corporate network) and analyzing STS system database performance, the Tracker engine automatically summarizes real time statistics. Results are displayed in a friendly interface that can be refreshed and displayed in either of the following views:
The User Watch track shows how many users are currently connected. Detailed user monitoring includes the location and names of all current users, how long they have been logged in, and which system activities they are currently engaged in. Productivity statistics are also available in user watch programs, including time and volume statistics for selectable users.
The Suspense Watch track charts mission-critical suspense item statistics so suspense supervisors can see a picture of where all suspense items are in the system. Graphs display live suspense item volumes and Balance summaries grouped by switch-able criteria.
Having this online information at your fingertips in real time is one of the strongest features available now with STS. We anticipate this feature will be very popular with the suspense supervisors who want to understand what the situation is with suspense information, right now!
The STS Suspense Track form enables the user to access all the features of the Tracker.
Shows detailed list of the STS sites and users logged on to STS.
Fields – Cost Center, Name, User ID, Logged on since (Date and Time).
Shows detailed list of the active entry sites in STS.
Fields – Cost Center Name, User ID, Batch Open since, Batch, Items.
Shows detailed list of the active matching sites in STS.
Fields – Cost Center, Name, User ID, Item Open since, Item ID.
Gives the statistics of the suspense items across various fields, like –
Item Count, Debit Total, Credit Total of all suspense items –
Being Entered, Completed, Pending, Force Matched, Gains, Losses, Differences, Manual Cleared (total), Auto Cleared (total), Total Cleared.
Activity Date Filter and Ownership Filter
The user may enter a date criterion to see the statistics of suspense items in that particular period. Ownership filters enable the user to specify the ownership criteria for the suspense items he wishes to view, across the following fields – Location (Cost Center), Owner, Entry By.
Suspense Statistics Tracker Example
The following Suspense Statistics screen shows the values across the various fields by the following selected criteria - Entries made between 02/23/98 and 07/23/98, at the Dallas Cost Center. Owned and entered by all users.

The Suspense Graph engine presents two basic charts that turn Suspense statistics into pictures that can be deciphered quickly. The 3-D chart can even be rotated with the mouse.
TIP
Following is a three dimensional graphical representation of the suspense items, of which the statistics against various parameters are given above.

An index of the colors that represent suspense items in different stages and types.
Example:
Red – Suspense batches which are marked Complete.
Green – Suspense items that are pending.
The Graphs may be viewed using two or three dimensions (flat or 3-D).
You may choose from Item Volumes or Net Amounts.
Item Volumes – Graphical representation of the Item Volume data statistics for each legend item is displayed.
Net Amounts – Graphical representation of the Net Amounts data statistics for each legend item is displayed.
The above graph example is displaying the Item Volume statistics, in which the Completed batches are about 50, Forced matches are a little more than 10, Loss is negligible, Differences are about 30, and Cleared are 50.
To get a refreshed graph for the same criteria
The maintenance browser takes the user straight to the Maintenance Form that enlists the following categories and fields over which the Administrator has control.
Displays details of STS Users, including their User ID, Network ID, Name, Security Level that they enjoy, phone number, owner and cost center (location). The browser form enables the System Administrator to easily manage the entire collection of STS users.
Quick Filters facilitate the administrator in viewing customized lists.
Guests, or non-users, may have access to the system according to the security level assigned to the built-in user name "Guest". All other users need to be added to the system. User Admin allows the System Administrator to add users, delete users, and change user settings.

The Edit User Detail Form enables the administrator to edit and make changes in the user lists. This is of special use when the administrator wishes to change the user ID or any field in the User Account Details, or wishes to make changes in the Security level of any user.

The STS Levels Maintenance Form offers the System Administrator flexible and powerful system security management. Security Admin provides an easy to use interface that lets you assign any number of security levels for STS usage. Each security level has a set of options available for accessibility to various system features.
The Level maintenance form offers the System Administrator flexible and powerful system security management. It provides an easy to use interface and lets you assign any number of security levels for STS usage. Each security level has a set of options available for accessibility to various system features.
The System Administrator assigns a Level Name and Level Description for each security level, along with many access options.
Steps to add a new security level
Steps to modify a security level
The administrator might want to add or delete some of the options for a particular security level. Changes made to a security level will apply to every user that is assigned to that security level. Changes are enacted the next time the user logs in.

This field enables the administrator to give the level members a limit up to which they may Write-Off or Gain item amount total.
Displays the list of users who enjoy particular Security Level. (To add/delete/edit go to Users Maintenance form in USERS)
The STS Alpha Code Maintenance form will offer a simple user interface for maintaining the list of Suspense Codes. The System Administrator can easily add, remove or change, (using New/Edit/Delete), Suspense and Accounting Code information, including:
Quick Filters assist in displaying custom lists for maintenance purposes.
Location Maintenance or Cost Center form enables the administrator to add/ edit
/delete the names of cost centers using New/Edit/Delete.

Above is an Edit Location Details form which displays the list of users (names and user ID) in the DALLAS cost center.
The Custom Accounting Months Form displays the details of each accounting month. The dates may be edited by clicking the Edit button on the edit form. The accounting month period defines the start and end date for months that are shown in reports. For example, the month of APRIL may be defined to begin April 3rd and end on May 2nd.
Each STS Cost Center is allotted a set of Control Numbers, which may range between two limited numbers. These control numbers are allotted by the administrator to avoid any confusion in identifying items. Each item, irrespective of the cost center, has a unique control number. Control Number allotment may be managed and maintained through the Control Number Maintenance Form.

Chapter 10 – Other STS Features
The Last Batch browser takes the user straight away to the last batch that is in data entry stage and has not been marked Complete (open batch).
If no batch is in the data entry stage, the following message is displayed.

In such a situation the user may proceed to create a new batch from the New Batch browser, or choose to go to any other browser.
STS Mail is an additional feature and provides the users inhouse services. It works like other email programs, but is contained within STS. Only STS users read and send STS mail.
STS Messages and information are delivered by STS News. It informs of any pending job that needs to be completed to the new login to STS System, as soon as the login ID of the user is verified. This helps save time and works as a reminder, helps get an overall view of all the pending work.
The following screenshot demonstrates a typical STS News window on startup of the STS application:

In the above example, STS News has three messages to deliver: